Remote Customer service Jobs • Account Management

As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding the customer in the account and connections set-up. Post-set-up, you will have ownership of the customer and follow-up on a regular basis to upsell product features and plan.

The Customer Success Manager (CSM) role at GitLab is expected to serve and operate in the following ways and have product and domain expertise. You will provide immediate onboarding activities and work with assigned customers to build Customer Success Plans, establishing critical goals, or other key performance indicators and aid the customer in achieving their goals. Manage account escalations and provide insights with respect to the availability and applicability of new features in GitLab as relevant.

Looking for an Enterprise Customer Success Manager with Financial Services experience, who will be working with the US Market. Responsibilities include maintaining long-term relationships with strategic customers, acting as a trusted advisor, controlling delivery processes, and helping customers achieve their desired outcomes and ROI. Grow customer's portfolio through zero churn and active cross and up-sales.

In this role, you will own and manage a portfolio of high-value, complex customers, ensuring they receive maximum value from Vidyard’s offerings, proactively engage with customers, collaborate with account management, and build influential relationships across diverse stakeholders acting as a trusted advisor and advocating for product improvements.

Serve as the primary resource and partner for clients as a trusted advisor, owning the business relationship post-implementation. Leverage a thorough knowledge of our product and a deep understanding of each client’s complex needs to deliver solutions tailored to drive their success. This role will be primarily supporting our LATAM and Spanish speaking clients.

The Customer Success team plays a critical role in helping customers achieve meaningful outcomes through our products and services. As a Growth Customer Success Manager, you will be responsible for managing a large portfolio of small and mid-sized business clients. You’ll act as a strategic advisor, ensuring customers realize the full value of Juniper Square as they grow.

As a Customer Success Operations Specialist, you’ll support the efforts of the Customer Success Managers and Account Managers in various administrative tasks, while providing onboarding consultations and proactive assistance to smaller customers. You'll be an integral part of the day-to-day Customer Success operations, helping achieve our mission to advocate for, consult with, and empower our customers.

Drive client relationships as the primary liaison between clients and production teams, ensuring clear communication of goals, objectives, and timelines. Conduct and manage client calls, provide new client administrator training, and maintain client documentation. Collaborate with clients on product updates and deliver clear communication on system functionalities and industry news.

As a vital member of our US School Success team, you'll ensure exceptional service for our school partners and educators. You'll be the first line of defense for urgent requests, bringing strategic thinking and energy to every challenge. Your efforts will focus on building strong relationships and securing more opportunities for Zen to fill, impacting classroom coverage. This fast-paced position demands urgency, relationship-building, and proactive problem-solving.

The Customer Success Manager plays a critical role in scaling product adoption, driving customer satisfaction, and maximizing revenue through strategic management of paid add-ons. This role is responsible for supporting activation, adoption, and retention, while also surfacing product feedback to inform future development. You will serve as the voice of the customer, ensuring that product performance, educational resources, and feedback loops are aligned with our business goals.