Champion HONK's platform-quality story to current and prospective partners, emphasizing how our technology drives efficiency, quality, and superior customer outcomes.
Drive network quality by rigorously monitoring and managing provider performance against key metrics, including dispatch performance and customer experience trends.
Handle a high volume of partner communication across email, phone, and chat to proactively manage provider churn and build strong relationships.
HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. The company is a remote-first community of diverse individuals, trusted by major insurers and retailers.
Work alongside a Coach to implement Strategic Roadmaps and ensure excellent execution of client priorities.
Manage client relationships by leading conversations, facilitating sessions, and adapting in real time to maximize impact.
Use your attention to detail to maintain momentum, ensure no tasks are missed, and keep all project and client data accurate.
Petra Coach works with leadership teams to make businesses run independently from the owner and helps leaders unlock their untapped potential. It is a collaborative team focused on driving real progress through clear roadmaps and execution.
Guide Financial Services executive stakeholders and operational teams to drive revenue transformation by architecting industry-specific workflows and accelerating adoption of Gong's AI Operating System.
Own renewal strategy and execution, and use data-driven insights to quantify measurable business outcomes and demonstrate Gong's ROI and strategic value to customers.
Partner with internal cross-functional teams such as Sales and Product to ensure an exceptional customer experience and execute adoption initiatives that embed Gong into daily team rhythms.
Gong harnesses AI to create a Revenue AI Operating System that unifies data and workflows for revenue teams, helping over 5,000 companies understand customers and close deals. The company operates with transparency and trust, emphasizing ambitious goals, passionate people, and visible impact in a fast-paced, collaborative culture.
Serve as primary point of contact for assigned accounts, ensuring customer satisfaction and retention.
Facilitate service delivery by coordinating instructor assignments and managing training materials.
Identify upsell opportunities through account engagement and partner with sales to expand relationships.
ISC2 is a nonprofit member organization for cybersecurity professionals, dedicated to advocating for a safe and secure cyber world through globally recognized certifications. The organization promotes an inclusive and equitable environment with values of integrity, advocacy, commitment, diversity, equity & inclusion, and excellence.
Own customer retention and revenue metrics by proactively managing accounts and building retention strategies.
Manage outreach campaigns and act as a strategic partner to merchants, driving product adoption and providing exceptional service.
Source expansion opportunities by leading consultations and collaborating cross-functionally to ensure customer success.
Okendo is a customer marketing platform that builds stronger connections between consumers and the brands they love, helping Shopify brands grow by cultivating brand advocacy. The company has a collaborative, high-energy culture with over 16,000 merchant customers and values trust, excellence, and ownership.
Oversee seller performance and development through structured Joint Business Plans to drive sustainable growth.
Drive incremental revenue by identifying and monetising seller-facing opportunities across retail media and data.
Monitor marketplace compliance, optimise product listings, and mediate seller disputes to protect brand reputation.
Reach is Britain and Ireland's largest commercial news publisher, connecting with millions daily through over 120 trusted brands like the Mirror, Express, and local titles. The company fosters an inclusive environment that respects all backgrounds and supports career growth aligned with personal life.
Partner on pre-sales motions for new customer acquisition and expansion, delivering tailored demos and leading technical evaluations.
Lead onboarding and complex implementations for strategic enterprise accounts, building playbooks and ensuring value realization.
Serve as an escalation point for complex technical challenges, resolve ambiguous problems, and build team capability through playbooks and coaching.
Pendo is a software company providing a platform for product analytics and in-app user guidance. It is a fast-growing startup backed by institutional investors, with a culture emphasizing action, craftsmanship, teamwork, and focus.
Develop and execute tailored success plans for each account, mapping platform capabilities to partner business goals to drive product adoption and engagement.
Manage a portfolio of brand and retail accounts, conducting regular business reviews, monitoring health signals, and building trusted relationships to ensure long-term retention and satisfaction.
Act as the internal advocate for your accounts, troubleshooting platform issues, collaborating cross-functionally for resolutions, and translating partner feedback into actionable insights for product and operations teams.
Nabis is the #1 licensed cannabis wholesale platform in the world, supplying over $1 billion worth of products annually from hundreds of brands to retailers. The company is backed by notable investors like Y Combinator and is a technology-first platform rapidly expanding across the U.S. to become the largest cannabis distribution network.
Create and manage annual account success plans to document and achieve customer and Relativity goals, ensuring ROI from their RelativityOne subscription.
Analyze customer usage and account health to mitigate renewal risks, identify upsell opportunities, and represent the customer's voice through internal feedback processes.
Project manage complex initiatives such as onboarding new products across geographies and orchestrating multi-threaded engagements between the customer and Relativity subject matter experts.
Relativity is a legal technology company that provides e-discovery software and big data solutions for law firms, corporations, and government agencies. It is a sizable organization with a collaborative culture that values employee input and cross-functional skill development.
Lead all post-sales activities including onboarding, implementation, and renewal for upmarket customers.
Manage a book of about 50 customers and serve as their primary point of contact.
Build trusted advisor relationships to drive customer retention and identify expansion opportunities.
Vanta is a Trust Management Platform that helps businesses automate and prove their security compliance. It is a fast-growing startup with offices in multiple cities, offering a collaborative environment for diverse talent.