Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics. Guide team members to achieve their highest levels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills. Support and inspire the team to deliver an incredible customer support experience.
The Client Partnership Associate leverages client partnerships, subject matter expertise, best practice recommendations, and customer service. They identify client needs, craft solutions, and provide excellent customer service as the primary liaison for day-to-day operations and program support with a portfolio of clients. This role manages client tuition policies and partners with various teams to deliver top-notch support.
As a Senior Customer Support Specialist, you will be a crucial part of our team, providing first-line support to our customers and ensuring a seamless support experience by helping them navigate their needs with efficiency and empathy. This role involves directly addressing technical, product, account, and billing inquiries and creating efficiencies to help scale our Customer Support Model.
The Customer Success Manager executes foundational customer success strategies to ensure customer satisfaction, drive product adoption, and help customers achieve their business goals. This role focuses on building and maintaining strong customer relationships, providing proactive support, and driving measurable outcomes such as improved customer health, retention, expansion and satisfaction.
In this player coach role, you’ll combine people leadership with hands-on account management, especially for clients without dedicated delivery support. You’ll coach and mentor your team to become trusted advisors, collaborate cross-functionally to drive client satisfaction, and play a key role in reducing risk, boosting retention, and supporting growth.
Drive the implementation, adoption and expansion of our industry-leading solutions in the solar industry, taking charge of driving renewals and growth across customers overseeing critical aspects of onboarding and ensuring successful adoption and renewal, cultivating and strengthening relationships with our customers in the solar PV industry who are some of the leading and most sophisticated renewable energy firms in the world.
The Client Success Manager (CSM) serves as the primary relationship manager between clients and internal stakeholders, ensuring a seamless customer experience, proactive engagement, and high client satisfaction. This role focuses on driving client retention, engagement, and growth by delivering value, resolving issues efficiently and identifying expansion opportunities. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, and other applicable regulations.
Acumatica is hiring a Customer Success Manager for our growing team! This role reports to the Senior Manager, Customer Success. Achieve world-class NPS/CSAT scores, retention, churn and contraction mitigation, renewals, and expansion goals via effective and efficient territory management. Coach and teach our partner’s Customer Success Managers (P-CSMs) how to excel at customer success. Own and manage customer escalations and coordinate across departments to final resolution. Assist P-CSMs with policy and license questions. Contribute to Customer Success Best practices.
Drive customer loyalty, adoption, and implementation of Trellix Solutions. As a CSM, you will consult with customers, articulate the value of Trellix solutions, and promote retention and loyalty leading to successful renewals. Develop trusted advisor relationships with customer key stakeholders and executive sponsors and build customer specific success plans to oversee customer on-boarding and adoption.
The Customer Success Manager plays an important role in helping our Enterprise customers transform the way they assess security risk. The SecurityScorecard Customer Success team manages relationships, delights customers, understands our customers’ organizational goals, helping them operationalize our platform and become more secure. You'll own and manage customer relationships with customers, ensuring their happiness and communicating the value of our product to drive deeper engagement.