Remote Customer service Jobs · Account Management

As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding the customer in the account and connections set-up, and follow-up on a regular basis to upsell product features and plan. You will onboard new customers by assisting them in setting up the Lodgify account, connections and training on the system, understand customer objectives and provide consultative approach to ensure proper utilisation of Lodgify.

As a Customer Success Manager (CSM), you’ll be the primary relationship owner and advocate for a portfolio of 30+ mid-market and enterprise customers. You’ll ensure long-term satisfaction, retention, and value realization across their lifecycle with ZenGRC. This is a strategic and consultative role—not an implementation role.

Onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals. Provide resources to customers, including success plans, customer-specific training sessions and organize regular check in calls. Engage customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement. Translate customer’s requirements by understanding their risk management frameworks to offer a tailored solution.

Lead the APAC Customer Success team at Drata, focusing on Australia. Manage and coach new CSMs while engaging with customers and Sales leadership. Operate at both executive and tactical levels in a high-growth environment. Establish Customer Success processes tailored to the APAC market, aligning with global frameworks. Identify churn risks and expansion opportunities, ensuring adoption and revenue growth.

Work with higher education clients, focusing on supporting customers who have implemented Canvas and providing exceptional customer service to maintain strong relationships. Manage existing accounts and position Instructure to capture additional market share through a solutions oriented approach, participating in efforts to retain and help grow the account to increase the market presence of Instructure.

The Customer Success Specialist will be the primary contact between clients and internal stakeholders. This person will manage customer needs via the Account Management escalation queue in Salesforce, understand the client industry and products, and collaborate with other teams to mitigate customer risk. This role will also identify upsell opportunities, serve as an escalation point, and maintain regular communication with customer escalations.

This role combines member service and operational excellence, proactive relationship management, and a passion for helping members make the most of Arta’s products and services. You’ll help manage day-to-day member operations, strengthen relationships, and contribute to delivering a world-class experience for our clients. Serve as the primary point of contact for Arta Members, guiding them through our suite of offerings.

Plays a critical role in guiding customers through the onboarding journey and ensuring a successful launch of our solutions. This role focuses on the early stages of the customer lifecycle - helping customers navigate set-up, configuration and value realization while ensuring alignment with their business goals. You’ll act as the primary point of contact during the onboarding phases and other scoped engagements, working closely with customer implementation teams, agency partners and internal stakeholders. This position requires strong project management, process discipline and a strong technical aptitude to deliver a seamless, consistent and value-driven onboarding experience.

As a Customer Success Manager, you will maintain the satisfaction and success of our customers as they leverage the power of NodeZero. This position requires a background in cybersecurity, a customer-first mindset, and a talent for fostering strong relationships. You will manage a portfolio of Enterprise and Strategic accounts to achieve long-term success and drive adoption of our cybersecurity solution.

Establish strong, scalable customer relationships that drive adoption, retention, and expansion at n8n. You will own a book of business of n8n’s most strategic customers, ensure successful onboarding, and proactively address challenges. Drive expansion and renewal opportunities by identifying upsells and cross-sells and contributing to maintaining enterprise NRR of ~120%.